Cancellation policy

Subscription & Cancellation Policy

Last Updated: October 17, 2026

At Franklin Brown Coffee LLC, we believe great coffee should be convenient, flexible, and rewarding. Our Subscribe & Save program allows customers to enjoy their favorite coffee on a recurring schedule while receiving exclusive subscription savings.

This policy explains how subscriptions work, including recurring billing, discounts, loyalty rewards, delivery schedules, subscription management, cancellations, and refunds.

1. Subscribe & Save Program

Customers may enroll eligible products in our Subscribe & Save program and receive recurring deliveries based on their selected schedule.

Available delivery frequencies include:

  • Weekly

  • Every two weeks

  • Monthly

Subscription availability, product selection, and available delivery options may vary by product.

By enrolling in a subscription, you agree to recurring orders and payments according to the terms displayed at checkout and described in this policy.

2. Subscription Benefits

Our Subscribe & Save program offers the following benefits for qualifying subscription purchases.

10% Subscription Savings

Subscribers receive 10% off regular qualifying subscription orders.

The discount applies to eligible products enrolled in the subscription program.

Every Fifth Order Loyalty Reward

As a thank-you for staying subscribed, customers receive 15% off every fifth qualifying subscription order.

This includes the 5th, 10th, 15th, 20th, and subsequent fifth qualifying orders.

Important: The 15% loyalty reward replaces the regular 10% subscription discount on qualifying milestone orders.

The two discounts do not stack or combine.

For example:

  • Orders 1–4: 10% off

  • Order 5: 15% off

  • Orders 6–9: 10% off

  • Order 10: 15% off

This reward pattern continues according to the applicable subscription plan.

Flexible Delivery

Customers may choose from available weekly, biweekly, or monthly delivery schedules.

Subscription Management

Subscribers can manage eligible products, adjust delivery schedules, skip upcoming shipments, and pause or cancel subscriptions through their customer subscription portal.

Free U.S. Shipping

Qualifying coffee and tea subscription orders include free standard shipping within the United States, with no minimum purchase requirement.

3. Recurring Billing and Payment Authorization

By purchasing a subscription, you authorize Franklin Brown Coffee LLC and its authorized payment processors to charge your selected payment method automatically according to the subscription frequency, pricing, and terms disclosed at checkout.

Subscription payments are processed securely through our authorized payment service providers.

Recurring charges continue until your subscription is canceled or otherwise terminated.

The amount charged may vary if you modify your subscription, change products, adjust quantities, or qualify for an applicable promotional reward.

Any material changes to recurring pricing will be communicated in accordance with applicable law.

4. Managing Your Subscription

You can manage your subscription through your customer account at franklinbrowncoffee.com.

Depending on your subscription and the available portal features, you may be able to:

  • Change eligible subscription products

  • Adjust product quantities

  • Change delivery frequency

  • Skip upcoming orders

  • Pause or resume your subscription

  • Update your payment method

  • Change your shipping address

  • Review upcoming orders

  • Cancel future subscription deliveries

Subscription management may also be accessible through links included in applicable subscription emails.

For assistance, contact admin@franklinbrowncoffee.com.

5. Subscription Cancellations

Customers may cancel their subscriptions after their first subscription order, without a cancellation fee.

There are no long-term subscription commitments or cancellation penalties.

How to Cancel

  1. Sign in to your Franklin Brown Coffee customer account.

  2. Open the subscription management area.

  3. Select the subscription you wish to cancel.

  4. Follow the cancellation instructions.

You may also contact customer support for assistance.

Important Cancellation Information

Canceling your subscription stops future recurring orders and charges associated with that subscription.

If an order has already entered preparation, processing, or fulfillment, canceling the subscription may not cancel that particular order.

Cancellation requests should be submitted before the next scheduled order begins processing.

We will honor any additional cancellation rights required by applicable law.

6. Skipping, Pausing, or Changing Deliveries

Subscribers may skip upcoming orders, pause their subscriptions, or change delivery schedules through the customer subscription portal.

Available changes must be completed before the affected order enters processing.

Changes submitted after processing begins may apply to a later scheduled order.

Resuming a paused subscription may restart recurring deliveries and charges according to the schedule displayed in your subscription portal.

7. Subscription Shipping

Franklin Brown Coffee offers FREE standard shipping on all qualifying coffee and tea subscription orders shipped within the United States.

There is no minimum purchase requirement.

Coffee and tea orders generally require 1–5 business days for preparation and processing before shipment.

Delivery times vary depending on the destination, shipping carrier, holidays, and other fulfillment conditions.

Shipping timelines are estimates and are not guaranteed unless expressly stated.

For additional information, please review our Shipping Policy.

8. Subscription Returns and Refunds

Because coffee and tea are consumable food products, subscription purchases generally are not eligible for ordinary returns or exchanges based on personal taste preferences or changes of mind.

If an order arrives damaged, defective, incorrect, or has another fulfillment issue, please contact us promptly for assistance.

Refunds, replacements, and other remedies are handled according to our Refund Policy and applicable consumer protection laws.

Canceling a subscription does not automatically entitle a customer to a refund for an order that has already been processed or fulfilled.

9. Subscription Discounts and Promotions

Subscription savings and promotional rewards are subject to the eligibility requirements disclosed with each offer.

Under our standard Subscribe & Save program:

  • Regular qualifying subscription orders receive 10% off.

  • Every fifth qualifying subscription order receives 15% off.

  • The 15% milestone reward replaces the regular 10% discount.

  • These subscription discounts do not stack.

Other promotional codes, including welcome offers, may have additional eligibility requirements or restrictions.

Promotions cannot be combined unless expressly permitted by their terms and the applicable checkout settings.

Franklin Brown Coffee LLC may modify future subscription promotions or rewards, subject to existing customer agreements and applicable law.

Material changes affecting existing subscriptions will be communicated, and consent will be obtained where required by law.

10. Subscription Availability and Changes

Franklin Brown Coffee LLC may modify or discontinue subscription offerings when reasonably necessary due to product availability, supplier changes, operational requirements, or other legitimate business reasons.

If a subscribed product becomes unavailable, we may contact you about available alternatives or cancel the affected order and refund any applicable payment.

We will not substitute a materially different product or impose additional charges without obtaining any consent required by applicable law.

Changes to subscription availability or program benefits will be handled in accordance with applicable customer agreements and consumer protection requirements.

11. Pre-Orders and Try Before You Buy

Franklin Brown Coffee LLC does not currently offer pre-order or try-before-you-buy purchasing programs.

If these purchasing options become available in the future, their applicable payment, fulfillment, and cancellation terms will be disclosed before purchase.

12. Contact Information

If you have questions about subscriptions, recurring payments, loyalty rewards, shipping schedules, or cancellations, please contact us.

Franklin Brown Coffee LLC

P.O. Box 321

Somerset Center, MI 49282

United States

Email: admin@franklinbrowncoffee.com

Phone: 1-866-275-2176

Website: https://franklinbrowncoffee.com

For additional information, please review our Terms of Service, Shipping Policy, and Refund Policy.