Shipping & Delivery Policy

Last Updated: October 16, 2026

At Franklin Brown Coffee LLC, we believe great coffee is worth looking forward to—and getting it to your doorstep should be simple.

We work with U.S.-based roasting and fulfillment partners to prepare and ship our coffee and tea products. Many of our coffees are freshly roasted and prepared for shipment, while merchandise and accessories from Franklin Brown Goods may be fulfilled separately.

Our goal is to provide reliable shipping, clear delivery expectations, and a great experience from the moment you place your order.

1. Order Processing

Coffee and tea orders generally require approximately 1–5 business days for preparation and shipment, depending on the product, availability, and order volume.

Many of our coffees are freshly roasted and prepared for shipment by our roasting partners. Processing times may vary during holidays, periods of high demand, or unexpected fulfillment disruptions.

Franklin Brown Goods, including apparel, mugs, drinkware, and accessories, may have different processing times depending on the product and fulfillment location.

Business days exclude weekends and recognized holidays.

Once your order ships, you'll receive a shipping confirmation with available tracking information using the contact details provided at checkout.

2. Free U.S. Shipping on All Coffee & Tea Orders

We offer FREE standard U.S. shipping on every eligible coffee and tea order, regardless of order size.

No minimum purchase. No discount code. No surprises.

Free standard shipping applies to eligible coffee and tea products shipped within the United States.

Products from Franklin Brown Goods, including apparel, mugs, drinkware, and accessories, are not included in this offer unless otherwise specifically stated.

If your order includes both coffee or tea and Franklin Brown Goods:

• Your eligible coffee and tea products receive free standard U.S. shipping.

• Shipping charges for Franklin Brown Goods are calculated separately and displayed at checkout before you complete your purchase.

3. U.S. Delivery Times

Most coffee and tea orders arrive within approximately 5–7 calendar days from the date of purchase.

This estimate includes typical order preparation, fulfillment, and carrier transit time.

Calendar days include weekends, although order processing and carrier delivery schedules may vary.

While most orders arrive within this timeframe, delivery dates are estimates rather than guarantees.

Occasional carrier delays, holidays, severe weather, or unexpected shipping disruptions may extend delivery to 10 calendar days or longer.

If we cannot ship your order within the timeframe stated at purchase, or within the period required by applicable law when no timeframe is stated, we will provide any required delay notice and cancellation or refund options.

Expedited Shipping

Expedited shipping options may be available at checkout for certain products and destinations.

Expedited shipping is not included in our free standard shipping offer. Applicable charges will be displayed before purchase.

Expedited shipping may shorten carrier transit time but does not necessarily reduce the time required to roast, prepare, or process your order.

4. Franklin Brown Goods Shipping

Products purchased from Franklin Brown Goods, including apparel, mugs, drinkware, and accessories, do not qualify for our free coffee and tea shipping offer unless specifically included in a separate promotion.

Shipping rates are calculated at checkout and may vary based on:

• Product type and quantity

• Shipping destination

• Fulfillment location

• Package size and weight

• Available shipping methods

Because Franklin Brown Goods products may be manufactured or fulfilled by different partners, their processing and delivery times may differ from those of our coffee and tea products.

Applicable shipping costs and available delivery estimates will be displayed at checkout when supported by the shipping provider.

5. Shipping Destinations

Franklin Brown Coffee LLC currently ships exclusively within the United States.

At this time, we do not offer international shipping.

Our free standard shipping offer applies to eligible coffee and tea orders delivered within the United States. Shipping charges for merchandise and accessories are calculated separately at checkout.

We may expand our shipping destinations in the future as our business grows.

6. Order Tracking

Once your order ships, we'll send a shipping confirmation with available tracking information using the contact details provided at checkout.

Please allow time for the carrier's tracking system to update after your order has been dispatched.

You can also access available order information, shipment updates, and tracking details through your Franklin Brown Coffee customer account.

If your order ships in multiple packages, you may receive separate shipping confirmations and tracking numbers.

7. Multiple Shipments

Some orders may arrive in more than one package, particularly when they include products fulfilled by different partners.

This is especially common when combining coffee or tea purchases with Franklin Brown Goods merchandise.

Separate shipments may:

• Leave fulfillment facilities on different dates

• Arrive on different days

• Be delivered by different shipping carriers

• Include separate tracking numbers

If only part of your order arrives, please check your shipping confirmations and tracking details for information about the remaining items.

Receiving one package does not necessarily mean your entire order has been delivered.

8. Shipping Delays

We work hard to ensure your order arrives as quickly and safely as possible.

Under normal circumstances, most coffee and tea orders arrive within approximately 5–7 calendar days, but unexpected delays can occur.

Possible causes include:

• Carrier processing or transit delays

• Severe weather

• Holidays or unusually high shipping volumes

• Transportation or distribution disruptions

• Fulfillment delays or product availability issues

• Other circumstances outside our reasonable control

If tracking shows an unexpected delay, we recommend checking the carrier's latest updates.

If your package appears significantly delayed, please contact us. We'll review the available tracking information and help determine the next steps.

Delivery estimates are provided in good faith and are not guaranteed unless expressly stated otherwise.

Any delay notices, cancellation rights, or refunds required by applicable law will be honored.

9. Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist with address corrections when possible. However, changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Customers are responsible for providing accurate and complete shipping information.

Franklin Brown Coffee LLC is not responsible for delivery issues caused solely by incorrect or incomplete address information supplied at checkout, except where otherwise required by applicable law.

10. Lost, Damaged, or Incorrect Shipments

We want every order to arrive safely and exactly as expected.

Please inspect your order when it arrives.

If your package appears to be lost in transit, arrives damaged, contains an incorrect item, or is missing products, contact us as soon as reasonably possible so we can investigate and help resolve the issue.

To assist with your request, we may ask for:

• Your order number

• Photographs of damaged products

• Photographs of the shipping packaging or label

• Relevant tracking information

• A description of the issue

We will review the circumstances and work with our fulfillment partners and shipping carriers, when appropriate, to determine a suitable resolution.

Appropriate remedies may include replacement, refund, or another resolution depending on the circumstances.

Customers will not be charged additional shipping costs to correct a confirmed damaged, defective, or incorrect order.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

11. Contact Information

Have a question about shipping, delivery, tracking, or an existing order? We're happy to help.

Franklin Brown Coffee LLC
P.O. Box 321
Somerset Center, MI 49282
United States

Email: admin@franklinbrowncoffee.com
Customer Service: 1-866-275-2176
Website: https://franklinbrowncoffee.com

You may also reach us through the Contact Us page on our website.

Thank you for choosing Franklin Brown Coffee. We appreciate your support and look forward to making your next cup something worth savoring.

Freshly Roasted. Full of Character.