Frequently Asked Questions

Have a question about Franklin Brown Coffee? You're in the right place! Whether you're searching for your perfect coffee, wondering about shipping, or managing a subscription, we've gathered answers to help make your experience as smooth as your morning cup.

☕ Coffee, Sourcing & Brewing

Is Franklin Brown Coffee freshly roasted?

Yes! Our coffee is roasted in small batches by our U.S.-based roasting partners and prepared for shipment as fresh as possible. This helps minimize unnecessary storage time so your coffee arrives fresh and full of flavor.

Where does Franklin Brown Coffee source its coffee?

Our coffees come from coffee-growing regions around the world, including Central and South America, East Africa, Indonesia, Papua New Guinea, and other origins represented in our collection.

Our roasting partner describes its coffee as ethically traded, with an emphasis on relationships and respect for farms and farmers.

Because coffee harvests and available lots change throughout the year, specific farms, cooperatives, and sourcing details may vary by product.

Where is your coffee roasted and shipped from?

Our coffee is roasted in the United States by our roasting partners and shipped directly to customers from U.S.-based roasting and fulfillment facilities.

What is specialty coffee?

Specialty coffee refers to high-quality coffee evaluated for its distinctive characteristics, including aroma, flavor, acidity, body, balance, and overall quality.

Under the traditional Specialty Coffee Association (SCA) 100-point cupping scale, coffees scoring 80 points or higher are considered specialty grade.

Do your coffees have SCA cupping scores?

Some of our roasting partner's specialty coffees have documented cupping scores, including an 84.0 rating for specific coffees.

However, scores vary by product, and not every Franklin Brown Coffee variety has an individually documented score.

We only share specific cupping scores when they can be verified for that coffee.

What types of coffee do you offer?

We offer a variety of coffees to suit different tastes and brewing preferences, including:

Everyday coffee blends
Single-origin coffees
Flavored coffees
Light, medium, and dark roasts
Decaffeinated and specialty options
Mushroom coffee
Coffee pods
Coffee sample packs

We also carry a selection of loose-leaf teas and other specialty beverages.

Product availability may change as we introduce new varieties and seasonal favorites.

What is the difference between single-origin coffee and a blend?

Single-origin coffee comes from a particular country or growing region, highlighting the characteristics associated with that origin.

Coffee blends combine coffees selected to create a balanced and consistent flavor profile.

Neither is necessarily better. It simply depends on the flavors you enjoy!

What roast levels do you offer?

Our selection includes lighter, medium, medium-dark, and dark roast profiles.

Lighter roasts often highlight brighter flavors, medium roasts offer a balanced experience, and darker roasts tend to deliver richer, bolder roasted flavors.

Each product page includes available roast information and tasting notes to help you choose.

How do I choose the right coffee?

Start with the flavors you already enjoy.

If you prefer something smooth and balanced, explore our medium roasts. If you enjoy a stronger roasted flavor, try one of our darker blends.

Love something sweet? Our flavored coffees offer a variety of delicious options.

Not sure where to begin? Our Coffee Sample Packs are a great way to explore different varieties before committing to a full-size bag.

What's the difference between Espresso, Standard, and Whole Bean?

These options describe how your coffee is prepared for brewing.

Espresso: A fine grind intended for espresso machines and brewing methods that require finely ground coffee.

Standard: A medium grind suitable for many traditional drip coffee makers.

Whole Bean: Coffee beans that haven't been ground, allowing you to grind them fresh at home.

For a typical drip coffee maker, Standard is usually the easiest choice. If you own a grinder, Whole Bean gives you more flexibility.

Which brewing method should I use?

The best brewing method depends on your equipment and personal preferences.

Drip coffee makers are convenient for everyday brewing. French presses create a full-bodied cup, while pour-over methods can highlight delicate flavor characteristics.

Espresso machines use finely ground coffee and pressure to produce a concentrated brew.

We encourage experimenting until you discover your favorite way to enjoy Franklin Brown Coffee.

How should I store my coffee?

Keep your coffee tightly sealed in a cool, dry place away from direct sunlight, heat, and moisture.

For everyday use, we don't recommend storing coffee in the refrigerator, where it may absorb moisture and surrounding odors.

If you purchase whole beans, grinding just before brewing can help preserve their flavor and aroma.

☕ Coffee Pods

Are your coffee pods compatible with Keurig machines?

Our coffee pods are designed for single-serve brewers that accept standard K-Cup-compatible pods.

Compatibility may vary by brewer model, so we recommend checking your machine's requirements before ordering.

What coffee pods do you offer?

Our selection includes Original Roast coffee pods and single-origin varieties such as Bali, Mexico, and Peru.

Additional coffee varieties may also be available in pod form.

Visit our Coffee Pods collection to see the current selection.

How many pods come in a package?

Package sizes vary by product.

Our Original Roast pods are available in 12-count and 60-count options, while some single-origin varieties come in 12-count packages.

Other coffees may offer additional quantities.

The available package sizes are always listed on each product page.

How do I brew your coffee pods?

Place one pod into a compatible single-serve brewer and follow your machine's brewing instructions.

Choose your preferred cup size, brew, and enjoy!

How should I store coffee pods?

Store your coffee pods in a cool, dry location away from direct sunlight, excessive heat, and moisture.

Keep them in their original packaging until you're ready to brew.

🍄 Mushroom Coffee

What is mushroom coffee?

Our mushroom coffee combines coffee with mushroom powder, including Lion's Mane, Cordyceps, and Reishi.

It's a different way to enjoy your daily coffee routine while exploring a unique blend of ingredients.

What mushroom coffee options do you offer?

We offer three varieties:

Instant Mushroom Coffee: A convenient option that requires only hot water.
Medium Roast Mushroom Coffee: A smoother, balanced roasted flavor.
Dark Roast Mushroom Coffee: A richer, bolder coffee experience.

How do I prepare Instant Mushroom Coffee?

Add the recommended amount of instant mushroom coffee to hot water, stir thoroughly, and enjoy.

No coffee maker is needed.

You can also add your favorite milk, creamer, or sweetener.

Our 3 oz instant package provides approximately 42 servings, depending on preparation.

How do I prepare Medium or Dark Roast Mushroom Coffee?

Brew these varieties as you would regular ground coffee, using the appropriate grind and brewing equipment.

Follow the product instructions and adjust the strength to your preference.

Why does my mushroom coffee sometimes have sediment?

Our mushroom coffees contain mushroom powder rather than only extracts, so some natural sediment may remain in your cup.

This is expected. Simply stir again if needed.

Does mushroom coffee contain caffeine?

Yes. Our mushroom coffee varieties contain coffee and are not caffeine-free.

Caffeine content may vary by product and serving size.

🐾 Subscribe & Save

Do you offer coffee subscriptions?

Yes! With Franklin Brown Coffee Subscribe & Save, you can enjoy your favorite freshly roasted coffee delivered automatically on your schedule while saving on every order.

How do I start a subscription?

Choose an eligible coffee, select Subscribe & Save on the product page, and choose your preferred delivery frequency.

You can select weekly, every two weeks, or monthly deliveries.

Once you complete checkout, your subscription is set up for recurring orders according to your selected schedule.

How much do I save with Subscribe & Save?

You'll receive 10% off regular subscription orders, plus a special 15% discount on every 5th subscription order.

Your 5th-order reward replaces the regular 10% subscription discount rather than combining with it.

How does the 5th-order reward work?

Every 5th subscription order receives 15% off instead of the usual 10%.

That means your 5th, 10th, 15th, 20th, and subsequent fifth orders qualify for the milestone reward under your subscription plan.

The 10% and 15% subscription discounts do not stack.

Can I change my coffee or delivery schedule?

Absolutely!

You can manage your subscription through your customer account, including swapping eligible coffees, adjusting quantities, and changing your delivery frequency.

Available changes are subject to your subscription's processing deadlines.

Can I skip an upcoming subscription order?

Yes! If you don't need coffee for an upcoming delivery, you can skip an eligible scheduled order through your subscription portal before it enters processing.

Can I pause or cancel my subscription?

Yes. You can pause your subscription or cancel future deliveries through your customer subscription portal, subject to the terms of your subscription plan.

Changes or cancellations may not affect orders that have already entered processing.

How do I access my subscription portal?

From there, you can review upcoming orders, manage eligible subscription changes, and update your subscription preferences.

Is shipping free on subscription orders?

Yes! Eligible coffee and tea subscription orders shipped within the United States include FREE standard shipping, with no minimum purchase required.

📦 Orders & Shipping

How long does it take for my order to ship?

We want your coffee to arrive as fresh as possible!

Please allow approximately 1–5 business days for coffee and tea orders to be prepared and shipped.

Once your order ships, standard U.S. delivery typically takes an additional 1–5 business days, depending on your location, shipping carrier, and other delivery conditions.

These are estimates rather than guaranteed delivery dates.

Do you offer free shipping?

Yes! Franklin Brown Coffee offers FREE standard U.S. shipping on all coffee and tea orders.

There's no minimum purchase requirement and no discount code needed.

Merchandise, drinkware, apparel, and accessories may have separate shipping charges displayed at checkout.

How can I track my order?

Once your order ships, you'll receive tracking information using the contact information provided at checkout.

You may also be able to view tracking details through your customer account.

Please allow some time for carrier tracking information to update after a shipping label is created.

Do you offer expedited shipping?

When available, expedited shipping options and their applicable charges will appear at checkout.

Please remember that expedited delivery does not necessarily shorten the preparation time required before an order ships.

Do you ship internationally?

Not at this time.

Franklin Brown Coffee currently ships within the United States only.

We hope to explore additional shipping destinations in the future.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible at admin@franklinbrowncoffee.com.

Because orders can move into preparation and fulfillment quickly, we cannot guarantee changes once processing has begun.

Can I cancel an order after placing it?

Orders may be eligible for cancellation before fulfillment begins.

If your order has already entered preparation or shipped, cancellation may no longer be possible.

Please contact us promptly if you need assistance.

What happens if my order arrives damaged, defective, or incorrect?

We're here to help!

Contact admin@franklinbrowncoffee.com with your order number and a description of the issue.

We may request photographs of the item, packaging, or shipping label to help resolve the problem.

We'll review the situation and work toward an appropriate resolution.

↩️ Returns & Refunds

What is your return policy?

We offer free returns within 30 days of delivery on eligible non-consumable products.

Eligible merchandise must generally be unused, in its original condition, and returned with its original packaging.

Because coffee, tea, and other consumable products are food items, they are not eligible for ordinary returns or exchanges due to a change of mind or personal taste preference.

If a consumable item arrives damaged, defective, or incorrect, please contact us so we can help.

Can I return coffee if I don't like the flavor?

Because coffee is a consumable food product, we cannot accept ordinary returns based solely on personal flavor or roast preferences.

We understand that everyone's taste is different, which is why we recommend exploring our product descriptions and sample packs before choosing a full-size coffee.

If there's a problem with the quality or condition of your order, please contact us.

How do I request a return?

For eligible items, use the available return options in your customer account or email admin@franklinbrowncoffee.com.

Please wait for return approval and instructions before mailing anything back.

Are eligible returns free?

Yes! Approved eligible returns include prepaid return shipping when applicable under our Returns & Refunds Policy.

We do not charge a return or restocking fee for approved eligible returns.

How long does a refund take?

Once an eligible return has been received and inspected, we'll notify you of the refund decision.

Approved refunds are issued to the original payment method when applicable. The time required for the refund to appear may vary depending on your bank or payment provider.

Do you offer store credit?

Store credit may be available in eligible circumstances.

If store credit has been issued to your account, it can be used toward qualifying purchases according to the options available at checkout.

🏡 About Franklin Brown Coffee

Who is Franklin Brown?

Franklin is the lovable Neapolitan Mastiff who inspired our name.

With her big personality, loyal nature, and unmistakable character, Franklin represents the warmth and companionship we hope to bring to every cup.

Franklin Brown Coffee was created around a simple idea: great coffee should make everyday moments a little better.

Is Franklin Brown Coffee a U.S.-based business?

Yes! Franklin Brown Coffee LLC is a Michigan-based online coffee business.

We work with U.S.-based roasting and fulfillment partners to bring freshly roasted coffee directly to your door.

Do you have a physical retail store?

Not currently.

Franklin Brown Coffee operates online, making it easy to explore and order our coffees, teas, and accessories from wherever you are in the United States.

Do you offer local pickup?

No. Local pickup is not currently available.

Orders are shipped directly to our customers through our fulfillment partners.

Do you offer bulk or wholesale orders?

We welcome inquiries about larger orders and potential wholesale opportunities.

If you're interested in purchasing coffee for your office, organization, event, or business, please contact admin@franklinbrowncoffee.com to discuss availability and options.

Do you offer discount codes or special promotions?

Yes! We occasionally offer special discounts, seasonal promotions, and subscriber-exclusive savings.

You can sign up for our email updates or visit our website to see current offers.

Promotional discounts may have eligibility requirements, expiration dates, and restrictions on combining offers.

Can I combine discount codes?

Not all discounts can be combined.

Whether an offer can be used with another promotion depends on its terms and the discount settings applied at checkout.

Our Subscribe & Save 10% discount and every-5th-order 15% reward do not stack.

What language is your online store available in?

Our online store is currently available in English.

🎧 Still Have Questions?

We're always happy to help!

Email: admin@franklinbrowncoffee.com

Phone: 1-866-275-2176

Customer Support Hours:

Monday–Friday: 8:00 AM–4:00 PM Eastern

Saturday: 8:00 AM–12:00 PM Eastern

Sunday: Closed

You can contact us outside these hours, and we'll respond as soon as possible during our next available support period.

Good coffee. Great company. Always good company.